How to speed up Jira issue creation for SAP Fiori applications

There are two main phases in SAP systems life cycle when gathering feedback on how SAP Fiori applications are performing is important: implementation and support. In both cases, quick and accurate problem reports save the time spent on issue solving. This is especially the case for SAP Fiori applications where nontechnical users or even implementation […]

There are two main phases in SAP systems life cycle when gathering feedback on how SAP Fiori applications are performing is important: implementation and support. In both cases, quick and accurate problem reports save the time spent on issue solving. This is especially the case for SAP Fiori applications where nontechnical users or even implementation team members might not know how to precisely identify the application that they have problems with.

To address that issue we have prepared the plugin for SAP Fiori Lauchpad that enables users to report problems directly from the application that is having problems. The plugin is a part of Fiori Tracker tool and uses the information collected in its tables to automatically identify the running SAP Fiori application and populate the contents of the Jira ticket with relevant technical information.

With the press of one button user is presented with prefilled issue title with the precise name of the SAP Fiori application together with its technical id. In the description field, the user is only required to provide the nature of the problem that he or she encountered.

In addition, the plugin automatically collects the screenshot and allows the user to decide whether to automatically include it in the created Jira issue.

With Fiori Tracker and “Reporting issue” function your team will love the ease of recording Jira tickets while testing!

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